SEO Blog

Everyone who runs a business needs to be checking Google and Yahoo on a regular basis for posts on their company that are positive or negative.  This can be automated by using a free service called “Google Alerts” or by manually searching for your company name. There are a number of popular websites where consumers go to post complaints and www.complaintsboard.com is one of the more popular places.

I recommend that you periodically check www.compliantsboard.com for posts about your company. Keep in mind that most “complaints” websites allow you to post a balanced commentary. This website makes it very easy for you to respond to a negative post, if you decide that is your course of action.

Depending on the post and the motivation of the person who created the post, different responses are suggested by our staff experts. Ignoring these posts is not an option. More and more consumers are using the Internet to check out companies before doing business with them.

Internet Reputation Management is one of the specialty services offered by the Pasch Consulting Group.  When a client contracts us to review negative posts, we will do a thorough job of researching the complaint and try to reach out to the person who is upset. The best course of action is to resolve the matter directly but that is not always reasonable or possible.

In cases where the posts are misleading or just plain lies, we will contact the websites where these posts are made and seek a retraction.  Our success with removing posts where there are  valid misrepresentations is very high.  Keep in mind that sites like www.complaintsboard.com want to represent the facts. They do not want to hurt any one specific company from slanderous or false accusations.

If your company needs help with negative posts on the Internet, please give us a call at 732-450-8200.  We will review your situation and discuss our plan to help remediate and mitigate these negative posts.

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