January 3rd, 2011
Herb Chambers Toyota of Boston finished 2010 with a record breaking sales volume but the dealership is not resting on their laurels. According to Brad Taylor, General Manager of the Boston Toyota dealership:
“We want to thank all of our New England customers for making 2010 a banner year for Herb Chambers Toyota of Boston. We know that car shoppers in the great Boston area have many choices to purchase a new or used Toyota and we are blessed to have so many loyal customers. We are starting 2011 with our new sales and incentives program for January and anyone who waited to purchase a car till 2011 can call us for instant pricing and availability on popular Toyota models.”
The Buck Stops Here
To view the latest offers and incentives of Boston Toyota cars, visit this page: Boston Toyota Sale
Brad Taylor is so confident that his sales and customer service team delivers the best Toyota ownership experience in New England, that he put his name on the line. Anyone considering purchase a new or used Toyota can call and ask for Brad to discuss their needs. Herb Chambers Toyota of Boston takes time for every customer who calls or walks into their showroom.
“Consumers need solid advice and assistance in selecting the best car for their needs and budget and at Herb Chambers Toyota of Boston we are committed to providing that service.” Consumers looking for assistance can reach Brad Taylor at the contact information below:
Brad Taylor
General Manager
Herb Chambers Toyota of Boston
32 Brighton Avenue
Boston, MA 02134
617-787-1700 (bus)
617-783-3010 (fax)
btaylor@herbchambers.com
http://boston-toyota.ma.cardealersale.com
Posted in boston car dealers, boston toyota |
Comments Off
November 18th, 2010
The Herb Chambers Companies; A Globe Top 100 Place to Work…Again!
Herb Chambers; The ONLY car dealer to ever win this award.
Last, year at this time, I wrote to you about an important workplace distinction of which, I was very proud. The Herb Chambers Companies were recognized as being amongst The Boston Globe’s Top 100 Places to Work for 2009. I am so proud to tell you, we have just been notified by the Boston Globe, that we have earned this distinction again for 2010. This year we are ranked eighth in the Large Employer category.
We were selected from more than 1,000 employers who participated in the survey. In fact, we are the only automotive dealer ever to have received this award and now we’ve earned it twice. What I love so much about this is that it was the enthusiastic recognition of our employees’ that made this possible when they nominated our company as a Top 100 workplace. There is no higher privilege in business than to have your employees emphatically state, “What a great place to work”! … And then, want to tell the whole world…amazing!
Throughout last 25 years, we’ve built a business with over 1900 employees who do their utmost everyday in vehicle sales and leasing, service, parts, finance, administration, maintenance and management to deliver flawless customer service and advance our ‘ball’ down the field and win! This all stems from their confidence and pride in serving our customers and unfailingly trying to meet their needs, no matter the circumstances to create the happiest customers in all of New England! And I ask you, what business doesn’t want happy customers?
 The Herb Chambers Companies; A Globe Top 100 Place to Work…Again!
Herb Chambers; The ONLY car dealer to ever win this award.
|
 |
 |
 |
|
When asked why our employees feel this way I have to say it’s frankly because we care about all of them and put a lot into them– so that they can do the best job possible. Besides our industry competitive salaries and great medical and dental benefit programs, every one of our 46 dealership facilities is state-of-the-art and always, ‘ship-shape’…so our work environment’s very important, not only for our employees but for our thousands of customers.
If a place is welcoming, clean, well-lit, temperature controlled, comfortably furnished and filled with exciting vehicle products and the most knowledgeable, caring employees to assist you… that’s a winning combination every time!
Most importantly, there’s never ever any customer “left behind” under any circumstances… 25% of all of our sales and service employees’ compensation is directly tied to customer satisfaction. Bonuses and incentive compensation are awarded only if both sales numbers and manufacturer’s customer satisfaction ratings are met together! Make no mistake; our satisfied customers sign our employees’ paychecks, not me.
.jpg?i=110510172417)
|
IT’S ALL ABOUT LEADERSHIP STYLE: HERB CHAMBERS REPSONDS TO QUESTIONS IN BOSTON GLOBES ‘SOUL OF A LEADER’ INTERVIEW….CLICK LOGO TO READ! |
We also take our employee training and refresher courses very seriously, because in order to be successful in life and work, listening and communicating well are two very important skills to possess…these two traits will take anyone far no matter where they work, but nowhere are these two more important than at the Herb Chambers Companies. Customers can’t feel well-served if they can’t be understood, can’t trust our consultants and service representatives, given the ‘run-around’ or can’t get the right information about any one of our 31 brands and hundreds of vehicle models.
Simply put, we want to make feel people appreciated about doing business with us, because I appreciate every customer and have deliberately set our customer service standard extremely high. We have a saying around here that every vehicle is purchased one at a time and behind every one of those sales should be a happy customer. This makes our business ‘report card’ shine, because doing ‘all good’ in business makes or breaks our success.
 A big part of our employees’ satisfaction and success is that not only were they offered an opportunity when they joined our organization; but what’s more, they’ve learned to recognize when to take it and others like it along the way. This is huge for anybody building a career…if they can’t identify when to push themselves and take the next step forward…they’re going to almost certainly miss out. At The Herb Chambers Companies we create hundreds of new opportunities every year.
In fact, as we come out of what some say was the worst recession since the 30’s depression, we tested our convictions by moving ahead to complete $60 million in new facilities. This gave every single one of our people not only tremendous confidence in the company’s future; but also in their own… and with it many of new job opportunities for advancement. This is what makes careers! Recently, we added the only Lamborghini luxury car franchise east of New York City and going into 2011, we’re on track to add three more dealerships to our extensive dealer network automotive brands.
Do we always try to deliver 100% satisfaction? I would say unequivocally “yes”. Have we been able to do this with every vehicle sale and service appointment? … Probably not right away. This is certainly because we’re human and sometimes that enters in to it…but more probably than not for example, our service bays see about 350,000 vehicles a year! Now that’s an astounding number of vehicles …to have every one of these appointments go like clockwork without a mistake or oversight would be remarkable. However; when issues do arise, we take care of them…more often than not overcompensating… because we’ll have greater loyalty from that customer down the road, if we always make it right!
Of our future going into 2011; I can only see ‘blue sky’. These are my code words to our employees for smooth sailing and my confidence in the New Year’s economy and what I hope to be another year of unprecedented growth, good fortune, happy customers and fantastic employees.
To all of our employees, customers, subscribers and family during this holiday season; may you have a safe, happy and joyous holiday season and only the bluest of ‘blue sky’ for the New Year!
|
|
Tags: boston car dealers, boston globe top 100, herb chambers
Posted in boston car dealers |
Comments Off
